T-Ride Privacy Policy

Effective Date: April 23, 2026

T-Ride ("we", "our", or "us") provides a ride-hailing platform for riders and drivers. This Privacy Policy explains how we collect, use, share, and protect personal data when you use the T-Ride mobile app, website, and related services.

This policy applies to both riders and drivers, with role-specific details included below.

1. Information We Collect

We collect information you provide directly and information generated through app use.

Account details: name, phone number, email, profile photo, password.
Identity verification data (especially drivers): government ID, driver's license, vehicle registration, insurance details, and verification photos.
Payment information: card or wallet tokens, billing details, payout account details for drivers.
Location data: real-time and background location (depending on permission settings) to match rides, navigation, and safety.
Trip details: pickup/drop-off addresses, route, trip duration, fare, timestamps, and cancellation history.
Device and usage data: device model, operating system, app version, IP address, logs, and diagnostic data.
Communications: in-app chat/call metadata, support messages, and feedback.

2. How We Use Information

To create and manage rider and driver accounts.
To connect riders with nearby drivers and process ride requests.
To calculate fares, process payments, and send receipts or payout statements.
To improve safety, including fraud detection, trust scoring, and incident response.
To verify eligibility of drivers and maintain platform integrity.
To provide customer support and resolve disputes.
To improve app performance, analytics, and user experience.
To comply with legal obligations and enforce our terms.

3. Rider-Specific Privacy Details

Rider pickup and drop-off details are shared with matched drivers to complete trips.
Rider contact details may be masked in calls/chats for privacy and safety.
Ride ratings and reports may be used for safety monitoring and account quality control.

4. Driver-Specific Privacy Details

Driver identity and vehicle details are shown to riders before and during trips.
Driver location is used for dispatch, route optimization, and trip tracking.
Driver documents and verification results are used for onboarding and periodic compliance checks.
Driver earnings and payout information is used to process settlements and tax-related records where required.

5. How We Share Information

We do not sell personal data. We may share information in the following situations:

Between riders and drivers as needed to complete rides.
With payment processors, mapping providers, cloud hosting, analytics, and customer support vendors.
With affiliated partners for promotions, only where permitted by law.
With regulators, law enforcement, or courts when legally required or to protect rights and safety.
During mergers, acquisitions, or business transfers, subject to lawful safeguards.

6. Data Retention

We retain data for as long as needed to provide our services, comply with legal and tax obligations, resolve disputes, and enforce agreements. Retention periods may differ for riders and drivers based on regulatory requirements.

7. Your Privacy Choices and Rights

You can review and update account information in the app settings.
You can manage location and notification permissions in your device settings.
You may request access, correction, deletion, or portability of personal data, where available by law.
You may opt out of promotional communications while still receiving service-related messages.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children's Privacy

T-Ride is not intended for children below the minimum legal age in your jurisdiction. We do not knowingly collect personal information from children.

10. International Data Transfers

If you use T-Ride outside the country where our servers are located, your data may be transferred and processed across borders in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version with a new effective date and, where required, notify users through the app or other appropriate channels.

12. Contact Us

If you have questions or requests related to this Privacy Policy, contact us at:
T-Ride Privacy Team
Email: privacy@t-ride.app
Address: [Insert Company Address]